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Latest from Shawnee Health on Coronavirus (COVID-19)

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Call (618) 519-9200 if you have fever, cough, shortness of breath, or if you have been exposed to someone who has tested positive for COVID-19.

Shawnee Health Service is committed to continuing operations during the COVID-19 pandemic as part of our commitment to our patients and clients who count on us for their safety and wellbeing.

We aren’t going anywhere.  We are committed to serving you and our community.

COVID-19 Information

Patients who test positive will receive a phone call from Shawnee Health Service. Patients who test negative will not. Negative Test results can be confirmed through your Patient Portal Account.  

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  Shawnee Health Service is testing anyone exhibiting symptoms of COVID-19. Symptoms include:
  • fever
  • cough
  • shortness of breath or difficulty breathing
  • chills
  • muscle pain
  • headache
  • sore throat
  • new loss of taste or smell (CDC)

If you are experiencing symptoms of COVID-19, please call (618) 519-9200. You will be screened via phone first. If deemed necessary, an appointment will be made for testing at Shawnee Health Care in Carbondale, Carterville, Marion, or Murphysboro.

Shawnee Health Service especially encourages patients to seek testing who:

  • have been exposed to an individual who has tested positive for COVID-19
  • are over 60 years of age
  • have a chronic health condition
  • work in an essential community service, such as a grocery store or childcare facility
  • live in temporary shelter, such as a homeless shelter

Testing is open to all southern Illinoisans, regardless of whether or not they are a patient or client of Shawnee Health Service.

Shawnee Health is committed to meeting the needs of our patients throughout this pandemic. We are currently offering the Moderna Bivalent Vaccine to patients age 6 months and up.To schedule an appointment to receive an initial vaccine, please call (618)519-9200.

To schedule your COVID-19 booster vaccine please visit our scheduling page.

Schedule Now

Continue to check with your local health department to learn about Pfizer vaccine distribution in your area.  Shawnee Health Care believes everyone should get vaccinated for COVID-19. We continue to urge both vaccinated and non-vaccinated individuals to stay safe by continuing to follow social distancing, hand washing, and masking regulations.
Shawnee Health encourages all employees, patients, and visitors experiencing cold or flu like symptoms to wear a mask during their visit. We are asking that our patients call before their appointments. Your Shawnee Health Care clinician will determine the best, safest way to care for you. That may be by phone, by video visit, or at a face-to-face appointment.

We encourage you to get your COVID-19 information from reliable sources, such as the CDC website.

Shawnee Health Care is now offering Video Visits, through Zoom (a free app), for patient appointments. For step by step instructions, visit Call (618) 519-9200 to get started.


Shawnee Health Service understands that the COVID national emergency has caused financial distress for many of our patients.  If you are currently having trouble paying your bills and need assistance please contact our office.  Please do not let a bill with us keep you from seeing your doctor.  We want to help you during this time of need.  We have a discount program based on family size and income that may help you reduce your bill.  Please call 1-888-776-7902 for help today.

Many insurance companies and Medicaid and Medicare are waiving patients’ copays, coinsurances, and deductibles for COVID visits and COVID related testing.  The amount you will owe will be based on how your insurance is covering COVID related services.  All insurances are different; however, you should not receive a larger bill today than you would have received if the service had been provided prior to the COVID emergency.  In many cases your bill MAY BE LESS.  If you receive a bill for a COVID visit or a COVID related news and you don’t think it is correct or you have questions, please contact our billing office at 1-888-776-7902 for help today.

Sliding Fee Patients will only be charged the nominal fee you would pay for a medical visit.  This fee is based on your family size and income and does not change in the event of an emergency.  If you receive a bill greater than your nominal fee please contact our billing office at 1-888-776-7902 for help today.

FOR INSURANCE COMPANIES:  Shawnee Health Service will be charging for visits and testing at our normal fee schedule rate.  Below is the fee range by type of visit that you can expect to see on our claims.  If you have questions you may contact our billing office at 1-888-776-7902 for assistance.

All Shawnee Health clinics are currently closed. If you need to get ahold of the On-Call Provider, call 618-519-9200, press option #1, select your “specialty” needed and follow the prompts for our On-Call Provider. If you are dealing with an emergency please call 911 or visit the ER.

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