COVID-19

COVID-19 Information

Testing

Patients who test positive will receive a phone call from Shawnee Health Service. Patients who test negative will not. Negative Test results can be confirmed through your Patient Portal Account.

Shawnee Health Service is testing anyone exhibiting symptoms of COVID-19. Symptoms include:

fever
cough
shortness of breath or difficulty breathing
chills
muscle pain
headache
sore throat
new loss of taste or smell (CDC)

If you are experiencing symptoms of COVID-19, please call (618) 519-9200. You will be screened via phone first. If deemed necessary, an appointment will be made for testing at Shawnee Health Care in Carbondale, Carterville, Marion, or Murphysboro.

Shawnee Health Service especially encourages patients to seek testing who:

have been exposed to an individual who has tested positive for COVID-19
are over 60 years of age
have a chronic health condition
work in an essential community service, such as a grocery store or childcare facility
live in temporary shelter, such as a homeless shelter

Testing is open to all southern Illinoisans, regardless of whether or not they are a patient or client of Shawnee Health Service.

Vaccination

Shawnee Health Care is committed to meeting the needs of our patients throughout this pandemic. To schedule an appointment to receive a Moderna or Johnson and Johnson vaccine, please call (618)519-9200. Continue to check with your local health department to learn about Pfizer vaccine distribution in your area. Shawnee Health Care believes everyone should get vaccinated for COVID-19. We continue to urge both vaccinated and non-vaccinated individuals to stay safe by continuing to follow social distancing, hand washing, and masking regulations.

Keeping Our Patients Safe

We are asking that our patients call before their appointments. Your Shawnee Health Care clinician will determine the best, safest way to care for you. That may be by phone, by video visit, or at a face-to-face appointment. All employees, patients, and visitors of Shawnee Health Care are required to wear a mask. Only one additional person is allowed to accompany a patient into a visit.

We encourage you to get your COVID-19 information from reliable sources, such as the CDC website.

Video Visits

Shawnee Health Care is now offering Video Visits, through Zoom (a free app), for patient appointments. For step by step instructions, visit www.shawneehealth.com/video-visits. Call (618) 519-9200 to get started.

Face-to-Face Visits

Shawnee Health Care clinicians are seeing patients face-to-face basis. We are still doing our best to practice social distancing guidelines in our waiting rooms and with sick patients. You will be screened for symptoms of coronavirus upon arrival at the health center.

Protecting Our Employees

Shawnee Health Service is still practicing social distancing guidelines to the best of our ability. We are offering paid leave and work modifications for some employees, as well as federally mandated leave related to coronavirus. All Shawnee Health Service employees are required to wear masks while working.

IMPORTANT COVID-19 BILLING ANNOUNCEMENT FOR PATIENTS

Shawnee Health Service understands that the COVID national emergency has caused financial distress for many of our patients. If you are currently having trouble paying your bills and need assistance please contact our office. Please do not let a bill with us keep you from seeing your doctor. We want to help you during this time of need. We have a discount program based on family size and income that may help you reduce your bill. Please call 1-888-776-7902 for help today.

Many insurance companies and Medicaid and Medicare are waiving patients’ copays, coinsurances, and deductibles for COVID visits and COVID related testing. The amount you will owe will be based on how your insurance is covering COVID related services. All insurances are different; however, you should not receive a larger bill today than you would have received if the service had been provided prior to the COVID emergency. In many cases your bill MAY BE LESS. If you receive a bill for a COVID visit or a COVID related news and you don’t think it is correct or you have questions, please contact our billing office at 1-888-776-7902 for help today.

Sliding Fee Patients will only be charged the nominal fee you would pay for a medical visit. This fee is based on your family size and income and does not change in the event of an emergency. If you receive a bill greater than your nominal fee please contact our billing office at 1-888-776-7902 for help today.

FOR INSURANCE COMPANIES: Shawnee Health Service will be charging for visits and testing at our normal fee schedule rate. Below is the fee range by type of visit that you can expect to see on our claims. If you have questions you may contact our billing office at 1-888-776-7902 for assistance.