Website and Online Services Privacy Policy

Privacy Policy for Shawnee Health

Shawnee Health is committed to protecting the privacy and security of the personal information entrusted to us. As a not-for-profit Federally Qualified Health Center (FQHC), we strive to safeguard the information of our patients, visitors, employees, and community members while providing high-quality healthcare and related services.

This Privacy Policy describes how we collect, use, protect, and disclose information obtained through our website and online services.

Information We Collect

When you interact with our website or online services, we may collect information including:

• Your name, email address, telephone number, mailing address, or other contact information that you voluntarily provide.
• Information submitted through appointment requests, contact forms, surveys, employment applications, or other online forms.
• Technical information such as IP address, browser type, device information, operating system, referral source, and website usage information.
• Information collected through cookies and similar technologies used to improve website functionality and user experience.

How We Use Information

Shawnee Health may use collected information to:

• Respond to inquiries and requests.
• Provide healthcare-related information and services.
• Schedule appointments and communicate with patients.
• Improve the functionality, security, and performance of our website.
• Analyze website usage and user engagement.
• Meet legal, regulatory, and operational requirements.
• Support community outreach, education, and health initiatives.

Information Sharing and Disclosure

Shawnee Health does not sell personal information.

• We may share information:
• With service providers and business partners who assist in operating our website and services.
• When required by federal, state, or local law.
• To protect the rights, safety, and security of Shawnee Health, our patients, visitors, employees, and the public.
• As otherwise permitted or required under applicable healthcare privacy laws.

Any healthcare information collected or maintained by Shawnee Health may also be subject to the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws.

HIPAA Notice

This Privacy Policy applies to information collected through our website and online services. Information maintained as part of a patient’s medical record is governed by Shawnee Health’s Notice of Privacy Practices and applicable healthcare privacy regulations.

Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to:

• Improve website performance.
• Understand how visitors use our website.
• Maintain security and reliability.
• Enhance the user experience.

Users may adjust their browser settings to reject or manage cookies; however, some website features may not function properly as a result.

Meta (Facebook and Instagram) Integration

Shawnee Health may maintain a presence on Meta platforms, including Facebook and Instagram, and may use Meta tools or services to communicate with the community and improve outreach efforts. Information shared through Meta platforms is also subject to Meta’s privacy practices and policies.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. While we strive to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Children’s Privacy

Our website is not intended to collect personal information from children under the age of 13 without appropriate parental or guardian involvement. If we become aware that personal information from a child has been collected improperly, we will take appropriate steps to remove such information.

Your Rights and Choices

You may contact us to:

• Request access to information you have submitted through our website.
• Request corrections to inaccurate information.
• Ask questions regarding our privacy practices.
• Request removal of information where applicable by law.

Changes to This Privacy Policy

Shawnee Health may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

Shawnee Health Service and Development Corporation, Inc. 109 California Street

Carterville, IL 62918

Phone: (618) 519-9200