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UNSUNG HERO: Case Manager Bryan Heine praised for his work

March 26, 2018

WSIL-TV 3 Southern Illinois


From WSIL — In this Week’s Unsung Hero, leaders at Shawnee Health Care-Carterville Family Practice are praising one of their case managers for going above and beyond his duties.

There’s not one patient case manager Bryan Heine doesn’t give his all to help.


“If we are not able to get the answer, we try to find the answer for patients,” said Bryan.

In fact, he’s called a “miracle worker” by colleague and nurse practitioner, Laura Castillo.


“I think that he goes above and beyond his job title every day,” said Laura.


Bryan has been in the field for 16 years and working for Shawnee Health Service for the past 2 years.


“He has just kind of turned this clinic around in the amount that they utilize their case manager,” said co-worker Sarah Miller.


On a daily basis, Bryan assists patients with a number of resources like insurance, setting up transportation and making referrals. Finding answers is not always easy, especially if a patient can’t afford proper care.


“With rural health, there is such a lack of resources and utilizing case management. It is just essential and Bryan is just so eager to help in any way that he can,” said Laura.


According to Miller, it’s the extra effort he puts in for patients that makes him rare. Sarah says he does more than the job requires. He’s even driven patients to appointments they can’t get to.


“Bryan rarely takes no for an answer. He leaves no stone unturned, does everything, he can to help out his patients,” said Sarah.


Bryan says his parents taught him to put others first, by giving hope. He says he doesn’t feel like he’s doing anything extra-special and is just doing what he was taught to do.


“All of this is helping others. I mean, that’s really, at the end of the day, what it’s about,” added Bryan.

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