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Case Management and Care Coordination

Slide Case Management We work with you, as part
of your healthcare team

We work with you to promote quality, cost-effective outcomes.

Case Management

Our Case Management team will work with you, as part of your healthcare team, to promote quality, cost-effective outcomes.  We will help address obstacles to your care, such as cost, access, and understanding your benefits.

Care Coordination

Care Coordination means that we work with you to ensure your health needs are met.  We make sure the right person delivers the right care to you at the right time.  Coordination may include phone calls between medical appointments to support you in meeting your health goals.

Locations in Carbondale, Carterville, Marion, and Murphysboro.

Your Case Manager can assist you with:


  • Behavioral Health
  • Counseling
  • Older Adult Services
  • Legal Aid
  • Healthy Families Shawnee Health
  • Substance Use Treatment
  • HIV Care Connect

Application Assistance

  • Medicaid, Medicare, and Marketplace Health Insurance plans
  • Shawnee Health Service’s Sliding Fee Assistance Program
  • Public benefits such as SNAP, TANF, and housing

And other services based on your individual needs.

Community Resources

  • Local homeless shelters
  • Local food banks
  • Energy assistance programs
  • Coordination of transportation, available upon request


  • Sexual and Reproductive Health
  • Pregnancy and Parenting Education
  • Family Planning
  • Smoking Cessation
  • Chronic Disease Self-Management

All Shawnee Health clinics are currently closed. If you need to get ahold of the On-Call Provider, call 618-519-9200, press option #1, select your “specialty” needed and follow the prompts for our On-Call Provider. If you are dealing with an emergency please call 911 or visit the ER.

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