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Patient Rights & Responsibilities

What you need to know about your Rights as a Patient:

You have the right to:

  1.  Receive services without discrimination.
  2.  Obtain complete and understandable information about your health care.
  3.  Receive information necessary to give informed consent prior to the start of any procedure.
  4.  Know the name and professional background of anyone working with you.
  5.  Have an advance directive (such as a living will, health care proxy, or durable power of attorney for health care) to the extent permitted by law and Shawnee Health Service policy.
  6.  Refuse services or treatment, or any part of it, or to stop services or treatment when you wish.
  7.  Privacy during all interviews, examination and treatment procedures, and counseling services.
  8.  Review records pertaining to your care and to have the information explained or interpreted as necessary, except when restricted by law.
  9.  Know the charges for all services.
  10.  Expect to be treated fairly, courteously, and with respect at all times.
  11.  Understand the business and financial relationship between Shawnee Health Service and other health care organizations.
  12.  Expect reasonable sharing of health care information when appropriate and as required by law.
  13.  Confidentiality in all records and in all communication.

What you need to know about your Responsibilities as a Patient:

You have a responsibility to:

  1.  Call your Health Center in advance if you are unable to keep an appointment.
  2.  Provide accurate information that affects your health care, past and present.
  3.  Let us know if you are treated unfairly.
  4.  Ask questions until you clearly understand your health care information.
  5.  Follow your plan of care.
  6.  Accept undesirable outcomes if you refuse treatment or fail to follow your plan of care.
  7.  Take an active role in your own health.
  8.  Make payment at the time of service.
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