What you need to know about your Rights as a Patient:
You have the right to:
- Receive services without discrimination.
- Obtain complete and understandable information about your health care.
- Receive information necessary to give informed consent prior to the start of any procedure.
- Know the name and professional background of anyone working with you.
- Have an advance directive (such as a living will, health care proxy, or durable power of attorney for health care) to the extent permitted by law and Shawnee Health Service policy.
- Refuse services or treatment, or any part of it, or to stop services or treatment when you wish.
- Privacy during all interviews, examination and treatment procedures, and counseling services.
- Review records pertaining to your care and to have the information explained or interpreted as necessary, except when restricted by law.
- Know the charges for all services.
- Expect to be treated fairly, courteously, and with respect at all times.
- Understand the business and financial relationship between Shawnee Health Service and other health care organizations.
- Expect reasonable sharing of health care information when appropriate and as required by law.
- Confidentiality in all records and in all communication.
What you need to know about your Responsibilities as a Patient:
You have a responsibility to:
- Call your Health Center in advance if you are unable to keep an appointment.
- Provide accurate information that affects your health care, past and present.
- Let us know if you are treated unfairly.
- Ask questions until you clearly understand your health care information.
- Follow your plan of care.
- Accept undesirable outcomes if you refuse treatment or fail to follow your plan of care.
- Take an active role in your own health.
- Make payment at the time of service.