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Coronavirus (COVID-19) Update

March 10, 2020

Coronavirus Disease 2019 (COVID-19)

March 27, 2020

Shawnee Health Service is now offering Video Visits, through Zoom (a free app), for patient appointments with our providers.
Call (618) 519-9200 to get started.

March 18, 2020

Due to the current COVID-19 precautions, Shawnee Health Service will close MOST health centers until further notice. The following facilities will be OPEN from 8 am to 5 pm, Monday through Friday:

Shawnee Health Care, Medical – 400 S Lewis Ln, Carbondale

Shawnee Health Care, Dental – 402 S Lewis Ln, Carbondale

Shawnee Health Care, OB/GYN – 101 S Wall St, Carbondale

Shawnee Health Care, Pharmacy (DRIVE THRU ONLY) – 7 S Hospital Dr, Murphysboro

Shawnee Health Care, Medical – 400 S Lewis Ln, Carbondale – will also be open on the following days:

Saturday, March 28 from 8 am – 5 pm

Sunday, March 29 from 11 am – 2 pm

Saturday, April 4 from 9 am – 2 pm

Sunday, April 5 from 11 am – 2 pm

March 18, 2020

Shawnee Alliance, the social services division of Shawnee Health Service, has received an Emergency Assistance Services grant from Illinois Department on Aging in response to COVID-19. These funds will be used to assist older adults 60+ with unmet needs related to COVID-19 and isolation. Older adults 60+ in Shawnee Alliance’s 18-county service area are eligible for this assistance.


These unmet needs may include, but are not limited to:

  • Nutritional needs
  • Personal care and sanitation needs
  • Personal medical care needs
  • Transportation services


Counties in Shawnee Alliance’s service area which are eligible for assistance include: Alexander, Edwards, Franklin, Gallatin, Hamilton, Hardin, Jackson, Johnson, Massac, Perry, Pope, Pulaski, Saline, Union, Wabash, Wayne, White, and Williamson.


Shawnee Alliance can submit requests to use funds for needs other than these pre-approved areas.


If you would like to request assistance, please call Shawnee Alliance at (618) 985-8322 or toll free at 1-800-642-7773. Requests can be submitted by phone only.


Click here for more information about older adults and COVID-19.


March 17, 2020

If you have symptoms of COVID-19, here’s what to do:


Contact your health care provider.  Your health care provider will discuss symptoms with a patient, travel history and any known exposure to a person who has tested positive for the virus.


Your health care provider may run a rapid flu test or respiratory viral panel.  Those tests help rule out anything more common.  Based upon that test, your health care provider will decide whether or not to request COVID-19 testing (per Jackson County Health Department).


Symptoms of COVID-19 can include:

1) Cough

2) Fever

3) Shortness of breath


Seek medical advice if you develop symptoms, and have been in close contact with a person known to have COVID-19 or if you live in or have recently been in an area with ongoing spread of COVID-19.  Symptoms may appear 2-14 days after exposure.


March 10, 2020

We know that you likely have questions about coronavirus, or COVID-19.  Shawnee Health Care wants to keep you and your family informed, healthy, and safe.


Shawnee Health Service is actively monitoring the fast-moving developments with the coronavirus.


When looking for information on the Coronavirus, we recommend you use the Center for Disease Control (CDC) website (  This website contains the most accurate and up-to-date information.  The CDC Facebook page ( and YouTube page ( are also great resources with videos discussing common coronavirus-related questions and concerns.


Shawnee Health Service is taking steps to protect our patients and employees.  A few examples of how we are doing this include:


  • Our Contact Center is currently asking screening questions prior to scheduling appointments.  If the screening questions are positive, then a patient case is generated for further action.
  • We have placed signs in each of our health centers advising patients to put on a mask if they have flu-like symptoms.
  • We are actively looking for resources and communicating with our distributors regarding availability and ordering of Personal Protective Equipment (PPE), such as masks.
  • We remain in contact with our local health departments, and we are constantly monitoring the CDC website.  We are also participating in online trainings and updates when available.


What should you do to protect yourself from COVID-19?  CDC recommends that you avoid being exposed to the virus and use everyday prevention action to prevent the spread of respiratory virus:


1) Cover your cough,

2) Wash your hands,

3) Stay home when sick.


We will keep you posted on the latest developments.

Posted in Blog, News by marketing

All Shawnee Health clinics are currently closed. If you need to get ahold of the On-Call Provider, call 618-519-9200, press option #1, select your “specialty” needed and follow the prompts for our On-Call Provider. If you are dealing with an emergency please call 911 or visit the ER.

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