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New Patient Welcome

Your Health Home

Welcome to Shawnee Health Care.  We are pleased you have chosen us to be your partner in health care, and are confident that, working together, we can be the right health home for you.

One thing we know is essential to being partners in your health care is communication.  This website and the New Patient Packet have been developed to help you understand our processes, your rights, what you can expect from us, and how you can be an advocate in your own health care.

We take your health seriously and are honored to have you trust us with your care.

New Patient Packet (PDF document)

Patient Portal

With the Shawnee Health Service Patient Portal, you will be able to:

  • Request Appointments, Receive Appointment Reminders, and Check In prior to an Appointment
  • Correspond with your doctor and healthcare team on-line via our Secure Portal
  • View, Download, or Share your Personal Health Record, including data such as:
    Medications, Immunizations, and Test Results
  • Request Prescription Refills
  • Pay Your Bill On-line

To sign up for the Patient Portal you can follow this link, Patient Portal, or speak with any staff member at one of our health centers for assistance.

Refills and Prescriptions

To request a prescription refill, please contact your pharmacy directly.  If you don’t have any refills remaining, the pharmacy will send a request for a new prescription to your Shawnee Health Care provider.

Prescription refill requests typically take 3 days to fill.  If you have requested a refill and it has been more than 3 days, please call (618) 519-9200 to learn the status of your prescription refill.  Prescriptions cannot be filled after hours.


Shawnee Health Service is your first stop for health check-ups and wellness advice.  Regular visits with your primary care doctor, nurse practitioner, or physician assistant can help you stay healthy.  When you need the attention of a specialist, we will help with referrals to qualified local and regional medical and allied health professionals.  To request a referral, speak with your physician, nurse practitioner or physician assistant.

Welcome Patient


  • Appointments are preferred though walk-in appointments are available on a limited basis.
  • To schedule appointments call (618) 519-9200 or visit the Patient Portal.
  • Minors must be accompanied by a parent or guardian, unless prior arrangements have
    been made.
  • When making your appointment, let us know your special needs. We offer free sign language interpreters and telephone interpretation for languages other than English.  Our team of bilingual, bicultural outreach workers are professionally trained to provide medical interpreting in Spanish.
  • To honor your time and the time of the other patients with appointments that day, we may
    need to reschedule your appointment if you are more than 15 minutes late.
  • If you need to cancel an appointment, it is important that you call us before the close of
    business on the day before your scheduled appointment.  This will help us maximize access to care for all of our patients.


What to Bring

  • Be prepared to ask all of your questions.
  • Bring all of your medications.
  • Bring Photo ID and Insurance Information.
  • Be prepared to pay your co-payment or nominal fee.

Payment and Insurance

Shawnee Health Care is committed to providing quality health care for our patients at the lowest possible cost and ensuring affordable medical and dental services are available to everyone in the community.

Your Payment Options:

Insuance Deductibles and Co-Pay or Nominal Fee is due at the time of check-in.

Cash, personal check, debit card, or major credit cards are accepted.  Appointments may be rescheduled if you are unable to make your payment at the time of check-in.

For Patients with Insurance:

Medicaid, All Kids, Medicare, and most forms of commercial insurance are accepted.

Claims are submitted for you.  Insurance deductibles and co-pays are due at the time of check-in.

It is your responsibility, as the Patient, to understand the terms of your insurance coverage.  Please call the phone number found on the back of your member identification card if you have questions about your insurance coverage.

For Patients with Limited or No Insurance:

At Shawnee Health Care, we want you to be able to access the primary medical, dental and behavioral health services you need and help you with coverage and payment concerns.


Shawnee Health Service is able to discount services provided at Shawnee Health Care locations through grant funding from the U.S. Public Health Service, Bureau of Primary Health Care for patients at or below 200% of the Federal Poverty Guidelines.  People who are uninsured and people with insurance who have spend-downs, deductibles, co-insurance and copays can receive discounts for services.  Discounts apply only to services provided at Shawnee Health Care locations.

See the New Patient Guide (PDF document) for more information.

All Shawnee Health clinics are currently closed. If you need to get ahold of the On-Call Provider, call 618-519-9200, press option #1, select your “specialty” needed and follow the prompts for our On-Call Provider. If you are dealing with an emergency please call 911 or visit the ER.

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